We’re passionate about contemporary jewellery and the handmade! The works shown online are a small selection of the range we stock in the gallery. We are happy to provide more information by phone or email so that you can source the perfect item.
We strive to ensure the correct availability of items on the online store. Occasionally an item may have been recently sold and be unavailable online. If this happens, we’ll let you know asap and you can choose to have another item made by the artist, exchange for different item, or receive a full refund.
If you’d like to purchase an item shown online but it is not currently available in the online shop, please contact us and we can arrange to place an order to have the work made, or provide you with more details on the work.
Should you require any changes to the piece, such as ring size or necklace length there will be a small fee involved. Please contact the gallery for a quote. You will be responsible for the costs of returning the item to the gallery.
We make every effort to ensure that the jewellery displayed on our website is representative of the original products in colour and design. Slight variations may occur due to technical reasons and with some artist’s work, slight design variations may occur. The gallery is not liable for any inaccuracies in the photographic representations of the products on the website. If you’d like further information on any of the products, please call us on 02 9698 7999 or email us before placing your order.
Many of the items on our website can be customised. We can change earrings to be clip-ons, change the metal, change stone sizes, necklaces and many other variations on a design. Please contact us so we can discuss your requirements and provide a quote. We allow approximately 6 weeks for custom designs although we can often complete orders in a shorter time frame. Please be aware that custom made products cannot be returned or exchanged. Any changes made after the order is placed will be at your expense. We require a 50% deposit to proceed with any orders.
All prices on our website www.studio2017.com.au are in Australian Dollars and any sales will be processed in Australian Dollars.
All prices that are listed on the store are inclusive of 10 % Goods and Services Tax (GST). For International orders all pricing is processed in Australian Dollars. The customer will be responsible for any extra foreign taxes, custom duties or fees which may be imposed during the transaction. We suggest you contact your local customs office for more information.
Prices are subject to change without notice.
We accept payments via Paypal via our online store. If you would like to pay by direct debit, or credit card directly, please call us at the gallery on 02 9698 7999 to arrange payment.
We ship our products nationally using Australia Express Post. A signature is required for delivery. All orders are usually be shipped within 2-5 business days from receipt of payment and should arrive within 24-48 hours of posting. There is a flat rate cost of $15 per order for this service.
Orders placed on weekends and public holidays will be processed the next gallery business day.
We regularly ship internationally and orders are sent via registered air mail. Please contact the gallery for specific country shipping costs.
SAME DAY DELIVERY – We can offer same day delivery to Sydney and suburbs via our courier service. Please contact the gallery on 02 9698 7999 for details of costs.
Once we’ve posted your order, we’ll email you confirmation and include a tracking number that will allow you to track your parcel through Australia Post online.
All purchases sent are covered by insurance until the parcel has been signed for. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. Please let us know immediately if your package has not been received or damages have incurred during transit so that we can address the issue promptly.
RETURNS AND EXCHANGES
Please choose carefully as we do not offer any refunds of purchases made unless the product is faulty. We check all the work before posting it to you. Should you receive a work and are not 100% happy with it, please contact the gallery and we will do our best to resolve the problem.
We will happily offer an exchange or credit note for items that are returned complete and unused in the original packaging (to ensure protection while in transit). Items must be returned to us within 14 days of invoice and must include the original sales receipt.
If you make an error during the ordering process, please contact us immediately and we will resolve the issue and gladly exchange the item ordered, with the item you intended to purchase.
To return or exchange your piece, please email or phone to advise us. We will email you back with all the relevant information. Customers will be required to pay for return postage.
Please ensure that you keep your postal receipt until we have confirmed that we have received the returned parcel.
All contents of this site are Studio 20/17 copyright. All rights reserved.
The material provided on the website is provided for personal use only and may not be resold, redistributed, reproduced, duplicated, copied or otherwise exploited, without the prior written consent of Studio 20/17.